User Testing

Who are we testing? People who have never filled out a 1040 form, and the people who have.

After testing about 10 users (5 unfamiliar, and 5 familiar) some of the main take-aways concluded that:

- People who have never seen, or filled out the form had issues with understanding.

- People who have used the form, did not recognize the form from last year.

quote - "There are new sections, I've never seen this before"

- Both familiar and unfamiliar users had to refer to the 85 page manual for definitions, and form usage.

- Both parties accidentally filled in wrong number columns, lost track of placement.

- Unclear about the "parties donation."


Main Issues with the 1040:

Lack of terminology understanding, no educating.

Lack of recgonition.

There is no consistency in the flow of the form.

All of the information is crowded.

Lacks direction.

Lacks cohesiveness.

Government does not care about usability.

Layout is dull, poor color usage.